Third-Party Assessment of Starling Bank Customer On-Boarding

Description

Holistic AI conducted an audit of Starling Bank’s on-boarding system, focusing on the face verification component. Their digital onboarding process is the front door to this digital bank, and this component ensures the soundness of their KYC process. Holistic AI produced an Audit report that Starling Bank used to fulfil their requirements with respect to BCR as well as their duty to customers.

Challenge

To be able to provide a valid third-party assessment of a face verification software, without having access to customer data as well as being least invasive as possible to their technology infrastructure. Both criteria are relevant, given that a bank has compliance requirements above most other industries.

Solution

Holistic AI used its well-recognized methodology of Levels of Auditability, where a balance is strike between the disclosure and feedback provided in an audit. We requested Level 2 access, meaning access to the API of the different components involved in the onboarding process.

Outcome

A report that can be shared with BCR and uses the best research literature and practices around face verification testing and assurance.

World’s First DSA Audit of Wikipedia

Holistic AI worked closely with the Wikimedia Foundation and Wikipedia’s volunteer community to support the audit process.

Contextual Understanding

Evaluated and delivered within the context of Wikipedia’s unique community-led model.

Timely Delivery

Audit completed ahead of schedule.

their challenge

Implementing AI Safely and Responsibly at Scale

As AI adoption grew across their organization, Allegis Group needed a solution that would allow them to manage AI systems responsibly while aligning with internal expectations and emerging compliance demands.

our approach

A Unified, Scalable Governance Platform

Holistic AI partnered with Allegis Group to deliver a centralized platform designed to help enterprises gain control and visibility over their AI landscape—supporting both risk management and regulatory readiness.

“As we strive to implement AI safely and responsibly, Holistic AI's Governance Platform provided Allegis Group a unified, scalable solution for managing AI risk and regulatory compliance. The enhanced visibility into the AI usage and impacts across our enterprise is helping us build trust with our senior leaders, customers, and partners.”